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Our Commitments |
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• Water Supply Services
Quality Standards
We operate treatment plants with the goals to
supply drinking water conforming to national
standards with residual chlorine
parameters as:
Minimum: 0.20mg/l.
Maximum: 1.00mg/l. |
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• Water Supply Services Quantity
Standards
Our systems have been built to cater to:
130 litres of water per capita per day in
Gangtok
90 litres per capita per day in other towns
70 litres per capita per day in Rural Marketing
Centers |
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The above quantities of water
shall be provide with adequate pressure head.
Wherever adequate pressure heads is not
available, we encourage consumers to make
arrangements for static tank with domestic
pumping. |
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During our leanest period, we
guarantee water supply to suffice consumer needs
everyday, in the morning (6a.m.-8a.m.) and in
the evening (4p.m.-6p.m). |
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Our obligations towards future growth |
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We will continue to identify
new water sources and plan to ensure that our
infrastructure and system are developed to cater
to the future projected growth. |
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We are taking and will continue to take
measure to protect the sources of water supply. |
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It is also our obligation to conserve water
and reduce the unaccounted for loss of water
caused by leakages during distribution. |
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Sewerage Services Standards |
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We will make very fort to minimise the
possibility of a sewage spill due to overflow &
blockages on residential property. |
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It will be our endeavour to
ensure that inconvenience and damage is
minimized and that the affected area is cleaned
up within in 24 hours. |
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For all property connected to
the PHED sewer system the Department ensures a
service that meets the needs or the discharge of
residential sewage. |
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We are augmenting our capacity and will
expand our network to incorporate new areas. |
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Exceptions to the above only due to
situations listed below. |
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• When emergency or planned
repairs of the water supply system are required.
• When emergence or planned repairs to the
sewerage services are required.
• Due to events outside our control such as
landslide, droughts, natural calamities
• When the services is discontinued for the
customer falling to reasonably satisfy the co
summers obligations associated with the
provision of the connection |
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Limiting services during interruptions |
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Before undertaking any
planned interruptions we will inform the
consumers at least 24 hours in advance. Whenever
we undertake such planned services interruption
we will provide alternative drinking water
within 24 hours. |
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