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Dispute Resolution |
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To resolve any dispute , the
consumer may appeal to the principal Chief
Engineer cum Secretary of the Department . The
Secretary will refer the matter to a Water
Adalat. The members of the Adalat. The Members
of the Adalats will comprise of the Secretary,
the PHE official of the area concerned and the
local representative of the area wherever the
dispute arises. |
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| This Citizens’ Charter is NOT a
legal document that can be enforced
against either the Customer or the Water
Security and Public Health Engineering
Department. |
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ACTS AND RULES
1. The Sikkim Water Supply and Water tax Act
1986.
2. The Sikkim Water Supply Rules 1990.
Amendment 1998
Amendment 1999.
Amendment 2001
3. The Sikkim Sewerage and Sewage Disposal Act
1987.
4. The Sikkim Sewerage and Sewage Disposal Rules
1990 Amendment 2001. |
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GLOSSARY OF TERMS USED |
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Consumers
Any person, welfare association, society,
organization or company getting the behalf of
the supply or sewerage services from the
Department. |
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Consumers main
The water pipe which connects the Government
water main with the consumer’s premises and
includes services pipe and internal plumbing
lines of the consumer’s premises. |
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Connection point
The point where the Government main is joined to
the Consumer’s Main. |
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Domestic Category
Wastewater from residential premises, boarding
and lodging houses, hotels public places, office
and all such establishments as are not part of
any trade or industries and is wastewater
arising out of personal and normal human
activities such as drinking , bathing washing
and cooking. |
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Premises
Any land/building or any part of the
land/building |
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Private Works
Those works provided by the consumer to allow
connection to the Government water supply and
sewerage mains and all pipes and fitting needed
to allow those services to be used. |
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Trade Wastewater
Any wastewater that is not of the domestic
category. |
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