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Obligations of Consumer |
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It is mandatory for all
residents of Gangtok and its surrounding areas
to connect their sewer to the nearest sewer
mains. It is obligatory for all residential and
commercial establishments which are at present
discharging into open jhoras to be connected to
the sewerage network. Failure to do so will
invite legal action. |
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The consumer must pay the
water and sewerage bills within 30 days of
receipt of bill.
This payment from citizen helps the Department
to carry out satisfactory construction,
operation and maintenance of the water supply
system and the sewerage system efficiently. This
is important for us in order to continue
providing you with quality service. |
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The consumer should
maintain the private works relating to supply of
water or sewerage in a satisfactory manner
including the repair of any leakages. |
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The Department will issue a
notice requiring the damage to be repaired
satisfactorily and if not repaired within the
time specified in the notice, the Department
can: |
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(1) Make good the damage and recover the
cost from the consumer
(2) Disconnect or restrict the water
supply/sewerage services. |
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All users of the water
supply system should optimize the amount of
water they use, ensuring that their connection
pipes do not leak, and that overhead water tanks
have valves to prevent overflow. |
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The consumers should be a partner in
ensuring optimum and effective usage of valuable
resources thus minimizing wastage. |
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All consumers must maintain
their internal sewer lines and ensure that no
rain water or storm water is allowed to enter
the main system. Also, consumers should not
allow such things as garbage, plastic bags,
cinders, boulders and dead a blockage of the
sewer line. |
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This causes sewage overflows and spillage
that can affect the health of the community and
damage property. |
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It is expected that our customer shall
educate all family members and guests not to
throw domestic wastage in their toilets. |
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Customer should drain
sullage or domestic wastewater into the sewer
system to create a pollution free environment.
But customer should not open sewer manhole
covers to drain off rainwater or roof water into
the sewer network. |
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This will cause the sewer to overflow and
operate unsatiactory. |
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Customers who change their
residence, like tenants, or those selling the
property, must clear any arrears in payments,
report the change to the Department before
vacating the premises and obtain a written
certificate indicating, all payments have
received, signed by the Divisional Engineer. |
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We expect our consumers as concerned
citizens to inform us about any wastage
/leakage/spillage. |
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With your pro-active cooperation we can
reduce wastage and repair damages promptly |
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