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CITIZEN CHARTER |
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Our Vision |
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To be an efficient, friendly
& self –sustained provider of water and sewerage
services that improves the quality of life of
all the people of Sikkim. |
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Our Mission |
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To provide optimum supply of
potable water, safe sewerage, and sanitation
facilities in all urban areas of Sikkim at a
reasonable price. |
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Through this Citizen’s
Charter, we at Water Security & Public Health
Engineering Department commit ourselves to
providing efficient and prompt water supply and
sewerage services. |
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The Water Security & Public Health
Engineering Department Endeavors |
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• To provide safe drinking water and risk –
free sanitation services while protecting the
environment as well.
• To ensure conservation of all water sources
• To be a services provider catering to public
expectations
• To built a lasting partnership between
citizens and ourselves |
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This charter outline the citizens’ rights
and their obligations as consumers.
It also sets out the services standards that
they can expect. |
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Purpose |
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An effective partnership
needs to develop between the Department and the
consumers. This partnership will ensure delivery
of safe, reliable drinking water and create an
efficient sewerage system that protects both
community health and the environment. |
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This Citizens’ Charter seeks
to develop an understanding of low this
partnership can work to provide better services
without high increase in cost. |
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The Citizen’s Charter: |
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• Provides information on the
water supply and sanitation services that can be
expected from the Department.
• Lists obligations to be fulfilled by the
consumers while using these services
• Seek cooperation of the citizens’ as partners
in the maintenance of a clean and green
environment.
• Present our commitment to deliver excellent
quality services with ethics and integrity. |
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Our Services
Water Security and Public Health Engineering
Department provides water supply, sanitation and
sewerage services in urban areas and in 32 rural
marketing centers throughout Sikkim. Areas and
population covered by the WS& PHE water supply
system may account for as much as 40% of the
entire State. |
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