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Procedures followed in Decision-making process

[Section 4(1) b(iii)]

4.1 Describe the procedure followed in decision-making by the public authority

Sl. No.	Activity	Description	Decision making process	Designation of final decision making authority
1.	Goal-setting & Planning	As per vision document prepared for the next fifteen years	Head of Department	State Govt.
2.	Budgeting		As per financial norms	State Govt.
3.	Formulation of Programmes, schemes & projects	Programmes on Water Supply & Sewerage related works	PDD in consultation with concerned Department
4.	Recruitment/ hiring of personnel		Department of Personnel
5.	Release of funds		Fin.Rev & Expenditure Department
6.	Implementation /delivery of service/utilization of funds		As per PWD code & Financial Rules	Head of Department
7.	Monitoring & Evaluation		Head of Department	Head of Department
8.	Gathering feedback from public	Customer Care Centre	Head of Department	Head of Department
9.	Undertaking improvements	Improvements in delivery system, Sewerage system, Billing, Revenue realization/ Revenue Generation & readdressal of complaints	Head of Department	State Government

4.2 Prepare flow charts to show channels of supervisors and accountability. You may also provide additional flow charts to indicate how each function is discharged or service is delivered to the authority from the stage of planning/ application for getting service to reaching the target group/ delivering the service to the beneficiary.

You may provide flow charts as to how each function is discharged or service is delivered to the authority from the stage of planning/ application for getting service to reaching the target group/ delivering the service to the beneficiary.

4.3 Describe the mechanism in place regarding participation of the public in decision-making in respect of the function discharged/ service delivered to citizens.


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