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  Procedures followed in Decision-making process  
  [Section 4(1) b(iii)]  
 

5.1 please provide the details of the norms/standards set by the public authority for the discharge of its functions/ delivery of services.

 
 
Sl.No. Function/ service Norms/ standards of performance set Time frame Reference document prescribing the norms (citizen's charter, service charter etc.)
1. Providing New Water Supply Connection Obtain New Connection Application Form from the Divisional and Sub-Divisional Offices by producing a Bank Receipt of Rs. 10.00 under Revenue Head 0215-01-103 -Water Supply from any Branch of State Bank of Sikkim as a cost of application form

Submit filled up form supported by Purcha/Blue Print Plan and NOC from Panchayat or MLA.

Once permission for connection is granted, New connection fee Rs. 500.00 is to be paid within 30 days.

After completion of connection works, consumer shall be issued a permission order with consumer index number.

Consumer is responsible for all works required from the departmental connection point, but this has to be done under the supervision of Department

Customer is responsible to obtain NO Objection and approval in all respect from concern parties for laying of pipeline.

   
2. Water Charge Billing Tarrif Chart
 
Bill preparation done in Bi-monthly basis Notification No.
3. Providing New Sewerage Connection Obtain New Connection Application Form from the Divisional and Sub-Divisional Offices

Consumer is responsible for all works required from the departmental connection point, but this has to be done under the supervision of Department

Customer is responsible to obtain NO Objection and approval in all respect from concern parties for laying of pipeline.

   
4. Sewerage Service Billing  Tariff Chart  Bill preparation done in Bi-monthly basis Notification No.
 
 
     
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